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SnaccMate Privacy Policy

Welcome to the SnaccMate Privacy Policy. Whether you’re here to find food buddies, share snacks, or just make new friends, at SnaccMate, we believe every connection should start with respect and transparency—especially when it comes to your personal information.

SnaccMate was originally founded to help people connect over their love for food and shared experiences. Now, we’ve evolved into a platform that empowers users to connect with confidence.

When we talk about SnaccMate, we refer to SnaccMate, owned and operated by Raj Kumar (Sole Proprietorship) (also known as “SnaccMate”, “we”, “us”, or “our” in this policy). This Policy explains how we process your personal information. It applies any time you’re using the SnaccMate mobile application (“App”), our website (snaccmate.com), and other digital products or services we offer. We also suggest you read our Terms and Conditions of Use.

Have any questions about this Policy?
Just Contact Us and we’ll be happy to help.

What do we collect?

You make the first move by using the SnaccMate App or Website, which is when we collect some information about you. While enjoying our App and Website, you can also choose to share information with people you connect with, such as other users or your friends and contacts.

We are responsible for taking care of all the personal information we collect and you share with us. According to applicable Indian data protection laws, we are the data “controller” for all personal information collected and processed through our App and Website.

What you’ll find in this section:

  • Registration Information
  • Profile Verification and ID Verification Information (including biometric information, if applicable)
  • Purchase Information
  • Geolocation Information
  • Device Information
  • Photo Information
  • Link Information
  • Messages
  • SnaccMate Posts, Surveys, and Other Contributions Information
  • Customer Support Contact Information
  • Cookies and Similar Technology Information

1. Registration Information

When you create a SnaccMate account, we collect only the following information:

  • Personal email address
  • Work or college domain (not the full professional email; we never store or save your work email, only the domain for verification)
  • Username
  • Date of birth
  • Gender

You cannot change your email, domain, username, date of birth, or gender after registration. If you change your workplace or college, you may add a new work/college domain for verification (we do not store the full email, only the domain).

2. Profile Verification and ID Verification Information (including biometric information)

To help keep SnaccMate safe and secure for everyone, we require users to verify their accounts. This may include verifying your phone number, and in some cases, we may ask you to complete photo or ID verification. This helps us ensure that users are real people, are of age, and helps protect the community from fake accounts and fraud.

You may also choose to verify your profile photo or your identity with an ID document, which may allow you to receive a verification badge on your profile. If you choose to verify your profile photo, we may use facial recognition technology to compare your submitted photo(s) to your profile photo, to help confirm your identity. If you choose to verify your ID, we may ask you to provide a selfie and a picture of your ID for comparison. Verification photos are not added to your public profile, but we may keep the scans for verification and record-keeping purposes. We only keep these scans as long as necessary for these purposes, and securely delete them when no longer needed.

SnaccMate may use third-party ID verification services now or in the future to help verify your identity. If we use such services, your ID and biometric data will be processed in accordance with the privacy policy of the verification provider, and only for as long as necessary to complete the verification process. We do not store your ID or biometric data longer than necessary, and we do not collect government-issued identity documents unless required by law.

GOOD TO KNOW
If your account is blocked for any reason, our anti-fraud and anti-spam procedures may also block your account(s) on other SnaccMate platforms and applications.

3. Purchase Information

If you decide to purchase any premium services or add money to your SnaccMate wallet (for example, to send cookies to other users), we process your payment information using our payment provider, Razorpay. We securely store necessary payment records for audit, tax, and fraud prevention purposes.

To prevent fraudulent payments, we use automated systems to check payment information and transactions for behavior that might violate our Terms and Conditions of Use. We may automatically block any transaction that is likely to be fraudulent and meets criteria suggesting a violation. If a transaction is blocked, you will be notified that your transaction cannot be processed and can contact us to contest the decision.

4. Geolocation Information

If you give SnaccMate access to your location in your device settings, we will collect information about your location when you use your mobile device. We do this to personalize your app experience and make it easier for you to make connections and interact with others.

This can include information such as your device’s coordinates (longitude/latitude), which we may use to offer certain features to you. For example, we may show your general location to people viewing your profile and show you profiles of people who are near you. We do not collect WiFi access point information.

Location access is required to use this application. If you do not grant location permission, you will not be able to access or use the core features of the app.

GOOD TO KNOW
You can always turn off geolocation if you ever change your mind about giving SnaccMate access to your location by:
iPhone — Go to Settings > Privacy & Security > Location Services > SnaccMate
Android — Go to Settings > Location > SnaccMate > Permissions > Location

5. Device Information

When you use the SnaccMate App, we may collect information about your device for the purposes described in this Policy. This can include your device’s unique identifier, model, and operating system, as well as log and usage data. You can also choose to give the App access to your device’s address book, which will only be used when you want to add someone to your contacts.

6. Photo Information

To help you put your best foot forward, SnaccMate collects data about your profile photos to arrange them in a way that is most favorable to you. This may include data such as which photos people spend the most time viewing or which have the best lighting.

SnaccMate also collects and stores photos you post on the platform. These posted photos may be visible to other users as part of your public profile or in the app feed.

7. Link Information

You might come across some links while using the SnaccMate App or Website. If you use them, we may keep track of how you interact with links, including links to third-party services that we are not responsible for, by monitoring redirecting clicks or other methods.

8. Messages

We may review the content of messages sent in the App to identify topics, sentiments, and trends across our users. We take steps to remove personally identifying information from such messages before reviewing them. We do not share the content of user messages or any information derived from them with any third party.

9. Posts, Surveys, and Other Contributions Information

From time to time, we may contact you to see if you would like to take part in a research survey, provide feedback or a testimonial, or be part of a marketing campaign. For example, if you make a notable post or contribution on SnaccMate, we might ask if you want to be featured in SnaccMate communications or promotions. We will provide you with more information when we contact you with any such request.

Participation in these activities is always optional. If you do not want to be contacted regarding these requests, just let our Customer Support Team know at cookies@snaccmate.com.

10. Cookies and Similar Technology Information

When you use our App or visit our Website, we may collect personal data from you automatically by using cookies or similar technologies.

Some cookies are necessary for the App and Website to function and cannot be switched off, but you do have choices for others. Please review our Cookie Policy to learn more about cookies, how we use them, and your options for these technologies.

What’s a cookie?
A cookie is a small file placed on your device or internet browser that allows us to recognize and remember your preferences. Cookies generally help us better personalize and improve your experience on our App and Website.

How do we use your information?

Our main goal: to give you an enjoyable SnaccMate experience as you connect with others.

What you’ll find in this section:

  • Using Your Information
  • Our Matching Algorithms
  • Moderation Practices
  • Lawful Basis

1. Using Your Information

To achieve our goal of giving you an enjoyable connection experience, we use your personal information to:

  • Offer our services and features to you
  • Contact you with information about the App, such as updates and new features
  • Personalize the App, Website, and content we deliver to you
  • Carry out research and analysis about how you use and interact with the App and Website
  • Test new technologies and processes meant to enhance and improve the App and Website
  • Resolve disputes, troubleshoot problems, and enforce our Terms and Conditions of Use
  • Investigate fraud and protect our legal rights
  • Protect third parties and the people on our App and Website from harm
  • If you’ve signed up for our communications or otherwise consented, send you information by direct marketing and other communication methods about our promotions and offers, such as letting you know the types of goods, services, and offers we provide

This allows us to understand how close you are to others and show you profiles of people nearby.

GOOD TO KNOW
We will only use your information for email direct marketing if you consent when creating your account or in the App settings. If you ever change your mind, you can always withdraw from marketing in the App settings or by using the opt-out tools and links provided in our communications.

2. Our Matching Algorithms

We want to ensure the safety and security of everyone on SnaccMate, and give people the best possible user experience. To help you find the best possible connections, we use matching algorithms to predict your compatibility with others and show you people we think are a good match for you.

Our matching algorithms may use:

  • The information you share about yourself in your profile
  • Information about your activity on the App
  • Whether you’ve verified your photo
  • Your device coordinates (if you have given location permission)

3. Moderation Practices

Safety on SnaccMate is very important to us, so we take steps to make sure every person follows our Terms and Conditions of Use while connecting. We use a combination of automated systems and a team of moderators to monitor and review accounts and messages for content that suggests a violation of our Terms and Conditions of Use. This process may involve some personal information, such as photos and any other information uploaded to a profile or shared in messages.

If any account or message meets criteria suggesting a likely violation, we will issue a warning to the relevant account. We can also restrict or block the relevant user’s access. If your account is restricted or blocked, you can contact SnaccMate to contest the decision.

To be clear:
If you post anything that is inconsistent with our Terms and Conditions of Use, we can restrict your account access or terminate it altogether.

GOOD TO KNOW
If the legal basis is consent, you can withdraw your consent at any time. If the legal basis is legitimate interests, you have a right to object to how we use that information.
How? Just contact us or follow the instructions provided in the relevant sections of this Policy.

4. Lawful Basis

According to Indian data protection laws, SnaccMate processes your personal information only when there is a valid lawful basis. This may include your consent, the necessity to provide our services under a contract, compliance with a legal obligation, or our legitimate interests (provided such interests do not override your rights and freedoms).

  • Consent: We rely on your consent to process information such as your email for marketing communications, or to use your location data if you grant permission in your device settings. You can withdraw your consent at any time through your account settings or by contacting us.
  • Contractual Necessity: We process your registration information (such as username, email, and date of birth) and other required data to provide you with access to the SnaccMate app and its features, and to fulfill our contract with you.
  • Legal Obligation: We may process and retain certain information to comply with applicable laws, regulations, or legal processes, such as for tax, audit, or fraud prevention purposes.
  • Legitimate Interests: We may process your information for our legitimate interests, such as improving our services, maintaining the security of our platform, or conducting research and analysis, provided these interests do not override your fundamental rights and freedoms.

If you have questions about the lawful basis for any specific type of data processing, please contact us at cookies@snaccmate.com.

What information can others see?

SnaccMate is designed to help you connect and share what makes you unique. This means some information you post, put on your profile, or share with others may be visible to other users on the app. Please think carefully about the information you choose to share, as anything you post or submit may be publicly viewable and accessible to people on or off SnaccMate.

What you’ll find in this section:

  • Important things to know when sharing information

The information you post about yourself, put on your profile, or share with others is at your own risk – SnaccMate is not responsible for the information you choose to share with others.

Important things to know when sharing information

We recommend not putting sensitive information that could be used for abuse or misuse on your profile for others to see, such as:

  • Email addresses
  • URLs
  • Instant messaging details
  • Phone numbers

Do we share your information?

In order to help you make connections and provide an enjoyable SnaccMate experience, it might sometimes be necessary to share some personal information with others. But rest assured: we will only ever share your personal information in the limited circumstances described in this Policy.

What you’ll find in this section:

  • Our commitments to you

GOOD TO KNOW
With this in mind and under these restrictions, you should be aware that some of these trusted third parties might also use the personal information they collect for their own purposes. For example, by aggregating your personal information with other data they hold to inform advertising-related services provided to their other clients.

Our commitments to you

We investigate and verify (also known as carrying out due diligence) all of the trusted third parties we work with, or “Service Providers,” to make sure they have adequate data protection and information security measures in place.

We take steps to make sure the personal information we share is as unidentifiable as possible.

We hold our Service Providers to extensive contractual requirements, including strict limits on keeping personal information.

What is aggregating?
Aggregating personal information and data means combining information from multiple people and sources in a way that does not personally identify you or anyone directly.

Be careful when posting sensitive details about yourself on your profile, including any information about your work, education, or personal beliefs. Although you can voluntarily choose to provide us with this information when you create your profile, sharing these sensitive details is not required. Remember that photographs you post can also reveal information about yourself.

When using SnaccMate, you should assume that anything you post or submit may be publicly viewable and accessible, both by users and non-users of the app. We want our users to be mindful about posting information that may eventually be made public.

Take control of your data: When you choose to share sensitive information about yourself with us, you are explicitly consenting to us processing this information and making it public to other people on the app.

What are your rights?

With all of this in mind, here is how you can take control of your privacy on SnaccMate. Under Indian data protection law, you have important rights regarding your personal information:

What you’ll find in this section:

  • Right to be informed – You have the right to know what personal information we collect, how we use it, and why.
  • Right to access – You can request a copy of the personal information we hold about you.
  • Right to rectify – You can ask us to correct or update inaccurate or incomplete personal information.
  • Right to data portability – You can request your personal data in a commonly used format for your own use or to transfer to another service.
  • Right to erase – You can ask us to delete your personal information, subject to certain legal requirements.
  • Right to restrict or object – You can ask us to restrict or stop processing your personal information in some circumstances.
  • Right to complain – You have the right to lodge a complaint with a data protection authority if you believe your rights have been violated.
  • Rights related to automated decision-making, including profiling – You can ask for human intervention or challenge decisions made solely by automated means that affect you significantly.
  • How do you enforce your rights – To exercise any of these rights, please contact us at cookies@snaccmate.com and we will respond in accordance with applicable law.

How do we handle and store your personal information?

We will only keep your personal information as long as necessary for the relevant purpose and lawful basis described in the ‘How do we use your information?’ section, but never longer than allowed by applicable law.

What you’ll find in this section:

  • What happens when you delete your account?
  • Connecting you around the world

Profile Verification Information: If you verify your profile, we only keep any biometric scans we receive so that we can verify you in the future and for our record-keeping purposes until we no longer need them for such purposes or for three years after your last interaction with us, whichever occurs first.

Customer Support Contact Information: We keep records of our communications with you for 6 years after your account is deleted, as required by law or for legitimate business purposes.

GOOD TO KNOW
Even after you remove information from your profile or delete your account, copies of that information may still be viewable or accessible if it was previously shared, copied, or stored with or by others. We cannot control this and we are not legally responsible or liable for this.
If you give third-party apps or websites access to your personal information, their own terms of service or privacy policies control how they handle your personal information.

What happens when you delete your account?

If you delete your account, we make sure it is no longer viewable on the App. Just in case you delete by accident or change your mind, it’s possible to restore your account for up to 28 days after deleting.

For example:

  • If you make purchases within the App, we might need to keep some personal information for tax and accounting purposes.
  • If an account is blocked, we might need to keep some account information and a record of the behaviour that resulted in blocking the account as evidence for possible queries or legal claims.
  • If there is a payment dispute for a paid feature, we might need to keep personal information to resolve it.
  • If a user was banned for unsafe behaviour or security incidents, we might need to keep information to prevent them from opening a new account.

After these 28 days, we start the process of deleting your personal information, unless:

  • We must keep it to follow applicable law
  • We must keep it to prove we followed applicable law
  • There is an outstanding issue, claim, or dispute that requires us to keep the relevant information until it is resolved
  • The information must be kept for our legitimate business interests, such as fraud prevention and enhancing safety and security for people using SnaccMate

Connecting you around the world

Currently, SnaccMate stores and processes all personal information within India. If this changes in the future, we will update this Privacy Policy and notify users as required by law. If you have questions about data storage or protection, please email cookies@snaccmate.com.

How do we keep your information secure?

At SnaccMate, we take appropriate and reasonable security measures to:

  • Help protect your information against loss, misuse, and unauthorized access or sharing
  • Protect the confidentiality of your personal information, such as by using secured servers with firewalls

What you’ll find in this section:

  • Tips to keep your data secure
  • Age Restriction Policy

Unfortunately, using a website or the Internet is never 100% secure and even we can’t guarantee that unauthorized access, hacking, data loss, or other breaches will never happen. We can’t guarantee the security of your personal information while it is being transmitted to us, so any transmission is at your own risk.

Tips to keep your data secure:

  • Always log out of your account when you’re done.
  • Never share your password with anyone else.
  • If you ever think someone has access to your password or account, follow the steps in our Help Center.

Age Restriction Policy

You must be at least 18 years old to use SnaccMate. We do not knowingly collect information from or market to anyone under 18 years old. If we become aware that someone under 18 has registered and shared personal information, we will take steps to terminate that registration.

How can you reach us?

Your experience with SnaccMate and our App is very important to us.

What you’ll find in this section:

  • Our Contact Information

Please let us know if you have any questions or concerns about this Policy, want to exercise your rights, or have a problem or complaint. We will work hard to address it when you get in touch.

You can reach us by:

You can always view or print the latest version of our Privacy Policy at https://snaccmate.com/privacy.